Help centre / Contacts and data quality
Contacts and data quality
Duplicate contacts and companies, lifecycle stages that won't move, import errors, lists and properties that don't update, and deleted records.
Duplicate contacts in HubSpot: why they happen and how to find and merge them
Why HubSpot creates duplicate contacts, how to find and merge them on any plan, and how to stop new ones appearing.
Read the fix (5 min)HubSpot lifecycle stage won't change or won't move backward: causes and fixes
Why HubSpot lifecycle stages only move forward, what keeps pushing them, and how to set an earlier stage on one record or many.
Read the fix (5 min)HubSpot import errors: why imports fail, skip rows or create duplicates
How to read HubSpot's import error file, fix the common errors, and stop imports creating duplicate records.
Read the fix (5 min)HubSpot contacts not linking to their company records
How HubSpot's automatic company association works, why it skips contacts, and how to link the ones it missed.
Read the fix (4 min)Duplicate companies in HubSpot: why they appear and how to merge them
Why HubSpot creates duplicate companies, how to find and merge them on any plan, and how to stop new ones.
Read the fix (5 min)How to restore deleted contacts, companies, deals and tickets in HubSpot
How to restore deleted HubSpot records within 90 days, what comes back with them, and what is gone for good.
Read the fix (5 min)A HubSpot property is missing from the record page or can't be edited
Why a HubSpot property is missing from a record or won't let you edit it, and how to get it back on the page.
Read the fix (5 min)HubSpot active list or segment not updating? Find out why
Why a HubSpot active list (segment) stops updating or misses contacts, and how to find the filter, exclusion or setting behind it.
Read the fix (5 min)HubSpot calculation or rollup property wrong or not updating? Here's why
Why HubSpot calculation, rollup and formula properties go blank or show the wrong value, and how to fix each cause.
Read the fix (5 min)Can't find your fix?
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