Help centre / Help desk, tickets and chat
Help desk, tickets and chat
Emails that don't become tickets, a chat widget that won't show, tickets with no owner, and a customer agent that won't answer.
HubSpot emails not creating tickets? How to get support email into the help desk
Why emails to your support address don't become HubSpot help desk tickets, and how to fix the channel, forwarding and spam settings.
Read the fix (5 min)HubSpot chat widget not showing on your website? How to find out why
Why the HubSpot chat widget or chatbot doesn't appear on your site, how to check each cause, and how to get it showing again.
Read the fix (5 min)HubSpot tickets not assigned, or going to the wrong person? How to fix routing
Why new HubSpot help desk tickets stay unassigned or reach the wrong person, and how to fix routing, seats and availability.
Read the fix (5 min)HubSpot customer agent not answering, giving wrong answers or handing off too often
Why HubSpot's customer agent doesn't reply, gives wrong answers or hands off too often, and how to fix each one.
Read the fix (5 min)Can't find your fix?
Book a free 30-minute call and show me what's happening in your portal. If it needs work, you get a written scope and one fixed price.